Contact Us
Got a question about one of our reviews, a suggestion for a casino we should cover, or a concern you'd like to raise? The team behind Australian Casinos is happy to hear from you. Use the details below to reach us — we read every message and aim to respond within 48 business hours.
How to Reach Us
The quickest way to get in touch is by email. Whether you're a reader with a query, a casino operator with a correction request, or a responsible-gambling organisation wanting to connect, write to us at [email protected].
We do not operate a live chat or telephone line. Email keeps a clear record of your enquiry and means nothing gets missed.
What We Can Help With
- Review accuracy: If you believe a detail in one of our casino reviews is out of date or incorrect, let us know. Include the page in question and the specific claim — we investigate every flagged item before updating our content.
- Bonus and offer corrections: Casino promotions change frequently. If a bonus we list no longer matches the advertised terms, send us the details and we'll verify and amend as needed.
- General enquiries: Questions about how we rank casinos, which payment methods are covered, or how our editorial process works are all welcome.
- Partnership and listing requests: Casino operators wishing to be considered for review can reach out by email. Please note that commercial relationships do not influence editorial ratings or rankings — our assessments follow a fixed methodology.
- Responsible gambling concerns: If you have concerns about problem gambling — for yourself or someone you know — please visit our responsible gambling page for guidance and links to Australian support services. We are not a counselling service, but that page lists organisations that are.
About Our Editorial Independence
Australian Casinos is a comparison and review site. Our rankings reflect independent research into licences, game ranges, bonus terms, payment options and overall player experience. We may earn commission when a reader follows a link to a casino — that arrangement is disclosed openly and does not determine how any casino is rated or positioned. If you'd like to understand our process in more detail, the About Us page covers our methodology and editorial standards.
Response Times
We aim to reply to all email enquiries within 48 business hours, Monday to Friday. During busy periods it may take a little longer, but every message is read and no genuine enquiry goes unanswered.
Please note that we are unable to resolve disputes between players and individual casino operators. If you have a complaint about a casino, your first step should be to contact that casino's support team directly, and then the relevant licensing authority if the matter remains unresolved.
Your Feedback Matters
Our reviews are only as useful as they are accurate and current. If you've played at one of the casinos featured on this site and your experience differs from what we've written — whether the withdrawal was faster, the bonus terms were stricter, or the support was more helpful than described — we genuinely want to know. Reader experiences inform our ongoing review cycle and help us give Australians a clearer, more honest picture of what to expect.
You can also find our site terms and conditions if you'd like to understand the basis on which we publish this content.
We appreciate you taking the time to get in touch. Helping Australian players make better-informed decisions about online casinos is why this site exists — your input keeps it on track.